Lessons with Brighton Swimming School |
To book please call
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We have been offering swimming lessons to children and adults in Brighton for over 30 years, teaching over 750 swimmers a week!
We provide group lessons and individual 1:1/2:1 lessons for all abilities with highly qualified teachers. You can discuss any aspect of your child's lesson with our Poolside Supervisor. RLSS lifeguards are also on duty for all swimming lessons.
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Brighton Swimming School Location
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All of our lessons take place at our own pool at Brighton Swimming Centre, which is located on Eastern Road (Brighton; BN2 5JJ).
The pool is independently owned by BSC and is 20m long by 8m wide. We can be easily reached by B&H buses - these are all just a short walk from either Chesham St. or St. Mary's Hall stops. |
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Brighton Swimming School Term Dates 2024 - 2025
Autumn Term 2024 |
Spring Term 2025 |
Summer Term 2025 |
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1st Half of Autumn Term
Mon 9th September - Sun 27th October & 2nd Half of Autumn Term Mon 4th November - Sun 22nd December |
To Be Confirmed
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To Be Confirmed
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Lessons Prices
Children 1:1 lessons - £181.99 for seven weeks course
Children 2:1 lessons - £131.99 per child for seven weeks course
Children Group lessons - £105.60 for seven weeks course
Adult 1:1 lessons - £184.50 for seven weeks course
Adult 2:1 lessons - £131.99 for seven weeks course
Children 2:1 lessons - £131.99 per child for seven weeks course
Children Group lessons - £105.60 for seven weeks course
Adult 1:1 lessons - £184.50 for seven weeks course
Adult 2:1 lessons - £131.99 for seven weeks course
Brighton Swimming School Terms and Conditions
New Bookings
To make an initial booking please contact us in the office on 01273 434400 or email us at [email protected].
Emails
Please ensure we have the correct email address for you as all information will be sent this way, after your initial booking you will receive a confirmation email. Please read over all the information provided and ensure this is correct.
Re-Booking
At Brighton Swimming School we have a re-booking system which gives our existing customers booking priority. Please click here for more details of how this works. Brighton Swimming School reserves the right to amend dates, times, location, classes or fees at any time.
Teachers
Brighton Swimming School reserves the right to change teachers at any point during the term. However, we do try and keep the same teacher throughout the 12 weeks. This cannot always be guaranteed due to unforeseen circumstances that might occur.
Cancellations
Brighton Swimming School reserves the right to cancel classes in which the number of attendees falls below a viable level. In such cases every effort would be made to find a suitable alternative. If a suitable alternative is not found and the course has already been paid for a credit note for the missed lessons will be issued and can be used for any future course booking. If there are any changes to the existing charge then the difference must be paid. Credit may be given for cancellations at the discretion of the manager and under certain circumstances (including medical reasons) . In these circumstances written confirmation will be required (medical reasons will require a doctor's note). Refunds can not be given prior to, during or after the classes. Credits/ refunds cannot be given for children who refuse to or do not participate in their classes. Every effort is always made at the time to integrate them into their class. Credit for a long term medical issue and broken bones will require a prior written request for credit and in all situations a doctors note.
We do not provide refunds for cancelled classes due to unforeseen circumstances (Snow, pool closure, technical issues ect) however we will endeavor to arrange another swimming lesson for you .
Payments
Payment for Brighton Swimming School lessons can be made in the following ways:
PLEASE NOTE: Any unpaid cheque returned to us will incur a £5 administration fee payable to Brighton Swimming School in addition to the normal charge for our swimming lessons. This fee is to cover the charge of £4 that we incur from the bank in this circumstance and for the necessary additional administration.
Catch-up classes
Unfortunately Brighton Swimming School is no longer able to offer a catch up service for lessons missed. We unfortunately are now so busy we have limited space to offer. We would politely point our customers to our TTL lessons that are run by our sister company and are free to all BSS Customers.
Credit for a long term medical issue's and broken bones will require a prior written request to the office at the first missed session and regular updates. Credit and catch ups are at the discretion of the company and cannot be guaranteed.
Catch up/credits or refunds will not be offered if you are unable to attend your lesson because of snow or any other reason that is beyond Brighton Swimming Schools control. If the lessons are cancelled we will endeavor to put on another session within the half-term or holidays.
Medical Information
Please advise us at the time of booking of any medical conditions we should be aware of for a swimmer. These can include: asthma, epilepsy, allergies, learning difficulties,hearing issues and movement issues etc. Our Lifeguards need to be aware of these and our teachers need to be told if there is something that will effect the child's learning.
If at any time a swimmers medical condition changes, that we as a company should be aware of, you must inform us as soon as possible. This can either be done by calling the office on 01273 434400 or emailing the office ([email protected]). All medical information will be treated with the strictest confidence.
Children who need access to inhalers should take them onto poolside and give them to their teacher or have them readily available for the duration of their lesson. These should be labelled with your child's full name.
During the course of the term, if your child suffers from any gastric illnesses please be aware that it is recommended your child does not swim for at least 5 days following. This will help provide a safe and hygienic environment for our swimmers to learn in.
Please make sure your child has at least an hour after eating before having their swimming lesson.
At the Swimming Pool
Parents must stay in within the facility of the swimming pool during their child's swimming lesson.
Please only park in the designated areas within the grounds. This doesn't include the grass areas unless you are specifically directed to do so by staff. Parking is also available at the Brighton College driveway at the below times:
Monday: after 4pm
Tuesday: after 4.30pm
Wednesday: after 4.40pm
Thursday: after 4.00pm
Friday: after 4.00pm
Brighton Swimming School cannot accept any responsibility for cars parked in the grounds of any of the swimming pools that we use.
Lost Property
All premises are checked by Brighton Swimming School staff at the end of every swimming session and any items found are kept in a secure lost property box at the same premises (see below for exceptions) Exception 1: Any items found deemed to be unsanitary to keep are thrown away instantly. Exception 2: Any items found deemed to be of large monetary value are returned to Brighton Swimming School’s main office. All items are kept for the duration of the term they are found in. At the end of that term, if they have not been claimed, items will either be donated to local charity shops or thrown away. To enquire if something you have lost has been found by us please either call the office on 01273 434400 or ask the Supervisor at the following weeks swimming lessons.
Our Services
All classes are limited to a maximum size of 9 swimmers. The only exceptions are the Complete Swimmer course which is limited to 20 swimmers and adult classes which are limited to 6 swimmers. We aim to provide a staff to swimmer ratio of 1:3 from Toddlers Classes up to and including Intermediate 1 Classes. Only in extreme cases, such as last minute staff illness, may there be a higher ratio of children to staff. All children’s swimming lessons are overseen by a supervisor and up to 2 lifeguards. All of our staff are obliged to attend regular in-house training.
All of our lifeguards must attend regular lifeguard training provided by fully qualified RLSS Trainer Assessors. We supply armbands, floats and all equipment used in the lessons except floatie jackets or costumes.
Brighton Swimming School is a trading name of Brighton Swimming Centre Ltd. It reserves the right to change its terms and conditions at any time.
To make an initial booking please contact us in the office on 01273 434400 or email us at [email protected].
Emails
Please ensure we have the correct email address for you as all information will be sent this way, after your initial booking you will receive a confirmation email. Please read over all the information provided and ensure this is correct.
Re-Booking
At Brighton Swimming School we have a re-booking system which gives our existing customers booking priority. Please click here for more details of how this works. Brighton Swimming School reserves the right to amend dates, times, location, classes or fees at any time.
Teachers
Brighton Swimming School reserves the right to change teachers at any point during the term. However, we do try and keep the same teacher throughout the 12 weeks. This cannot always be guaranteed due to unforeseen circumstances that might occur.
Cancellations
Brighton Swimming School reserves the right to cancel classes in which the number of attendees falls below a viable level. In such cases every effort would be made to find a suitable alternative. If a suitable alternative is not found and the course has already been paid for a credit note for the missed lessons will be issued and can be used for any future course booking. If there are any changes to the existing charge then the difference must be paid. Credit may be given for cancellations at the discretion of the manager and under certain circumstances (including medical reasons) . In these circumstances written confirmation will be required (medical reasons will require a doctor's note). Refunds can not be given prior to, during or after the classes. Credits/ refunds cannot be given for children who refuse to or do not participate in their classes. Every effort is always made at the time to integrate them into their class. Credit for a long term medical issue and broken bones will require a prior written request for credit and in all situations a doctors note.
We do not provide refunds for cancelled classes due to unforeseen circumstances (Snow, pool closure, technical issues ect) however we will endeavor to arrange another swimming lesson for you .
Payments
Payment for Brighton Swimming School lessons can be made in the following ways:
- Card: We accept all major debit and credit cards except American Express. This payment method can be used at the swimming pool or by phoning the office on 01273 434400.
- Cheque: Made payable to ‘Brighton Swimming Centre’ with the swimmer/s name/s and the name of the term written on the back. They can be given to the Supervisor at the swimming pool or sent in to the office to the following address:
PLEASE NOTE: Any unpaid cheque returned to us will incur a £5 administration fee payable to Brighton Swimming School in addition to the normal charge for our swimming lessons. This fee is to cover the charge of £4 that we incur from the bank in this circumstance and for the necessary additional administration.
Catch-up classes
Unfortunately Brighton Swimming School is no longer able to offer a catch up service for lessons missed. We unfortunately are now so busy we have limited space to offer. We would politely point our customers to our TTL lessons that are run by our sister company and are free to all BSS Customers.
Credit for a long term medical issue's and broken bones will require a prior written request to the office at the first missed session and regular updates. Credit and catch ups are at the discretion of the company and cannot be guaranteed.
Catch up/credits or refunds will not be offered if you are unable to attend your lesson because of snow or any other reason that is beyond Brighton Swimming Schools control. If the lessons are cancelled we will endeavor to put on another session within the half-term or holidays.
Medical Information
Please advise us at the time of booking of any medical conditions we should be aware of for a swimmer. These can include: asthma, epilepsy, allergies, learning difficulties,hearing issues and movement issues etc. Our Lifeguards need to be aware of these and our teachers need to be told if there is something that will effect the child's learning.
If at any time a swimmers medical condition changes, that we as a company should be aware of, you must inform us as soon as possible. This can either be done by calling the office on 01273 434400 or emailing the office ([email protected]). All medical information will be treated with the strictest confidence.
Children who need access to inhalers should take them onto poolside and give them to their teacher or have them readily available for the duration of their lesson. These should be labelled with your child's full name.
During the course of the term, if your child suffers from any gastric illnesses please be aware that it is recommended your child does not swim for at least 5 days following. This will help provide a safe and hygienic environment for our swimmers to learn in.
Please make sure your child has at least an hour after eating before having their swimming lesson.
At the Swimming Pool
Parents must stay in within the facility of the swimming pool during their child's swimming lesson.
Please only park in the designated areas within the grounds. This doesn't include the grass areas unless you are specifically directed to do so by staff. Parking is also available at the Brighton College driveway at the below times:
Monday: after 4pm
Tuesday: after 4.30pm
Wednesday: after 4.40pm
Thursday: after 4.00pm
Friday: after 4.00pm
Brighton Swimming School cannot accept any responsibility for cars parked in the grounds of any of the swimming pools that we use.
- Please ensure that you children use the changing rooms to get changed in and not poolside.
- Any child of eight years of age and over should get changed in their own sex changing room. Staff will ask any children who appear eight years or older to comply with this request. It is also requested that parents accompanying their children in the changing rooms should observe the ‘Mothers and Children’ and ‘Fathers and Children’ signs.
- No outdoor shoes are allowed on poolside. They must be removed before entering the pool area.
- Food and drink is not permitted on any poolside.
- It is necessary at Brighton Swimming Centre for any person entering the water to wear a swimming hat.
- Please note that all articles left on the premises at any of the pools we use are left entirely at the owner’s risk. We cannot be held responsible for any lost or damaged items.
- In case of emergency, and if an evacuation is necessary, please stay calm and follow the guidance of our staff.
Lost Property
All premises are checked by Brighton Swimming School staff at the end of every swimming session and any items found are kept in a secure lost property box at the same premises (see below for exceptions) Exception 1: Any items found deemed to be unsanitary to keep are thrown away instantly. Exception 2: Any items found deemed to be of large monetary value are returned to Brighton Swimming School’s main office. All items are kept for the duration of the term they are found in. At the end of that term, if they have not been claimed, items will either be donated to local charity shops or thrown away. To enquire if something you have lost has been found by us please either call the office on 01273 434400 or ask the Supervisor at the following weeks swimming lessons.
Our Services
All classes are limited to a maximum size of 9 swimmers. The only exceptions are the Complete Swimmer course which is limited to 20 swimmers and adult classes which are limited to 6 swimmers. We aim to provide a staff to swimmer ratio of 1:3 from Toddlers Classes up to and including Intermediate 1 Classes. Only in extreme cases, such as last minute staff illness, may there be a higher ratio of children to staff. All children’s swimming lessons are overseen by a supervisor and up to 2 lifeguards. All of our staff are obliged to attend regular in-house training.
All of our lifeguards must attend regular lifeguard training provided by fully qualified RLSS Trainer Assessors. We supply armbands, floats and all equipment used in the lessons except floatie jackets or costumes.
Brighton Swimming School is a trading name of Brighton Swimming Centre Ltd. It reserves the right to change its terms and conditions at any time.
Brighton Swimming School Discounts
Discount Offers - Third sibling is half price or the fourth sibling goes FREE! This includes Adults and Pool to Pier lessons as well. There is also FREE swimming lessons available for all Brighton Swimming School customers in our TTL lessons (Teacher Training). To find out more, please contact Brighton Swimming School here or call us on 01273 434400 (option 1).
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Swim School Vouchers - Swimming lessons are the perfect gift for adults and children alike. All our vouchers are valid for 12 months and are non-transferable/change will not be given. To purchase swim school vouchers, please either come into the office or contact us via the website.
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Brighton Swimming School Frequently Asked Questions
Do I need to book lessons or can I just turn up?
You will need to book a place before you can join, lessons must be paid for in advance to guarantee your place.
Is parking available?
Parking onsite is very limited; parking onsite is allowed after 5pm weekdays and all day on Saturday and Sunday up the entrance road to the centre. Alternatively, there is plenty of on street parking available close by. Free parking can be found on Wilsons Avenue, a 5–10-minute walk from the centre.
What do I need to bring to lessons?
Swim wear and a towel. All swimmers must wear hats, these can be bought on poolside for £5.00 and goggles can be worn if they wish.
How many in a swimming class?
We have up to 9 swimmers in a class with a 3:1 teacher to student ratio up to Goldfish 1/2 level.
Are the teachers in the water?
Yes, for classes up to Goldfish 1/2 level there are teachers/ assistants in the water with them.
How long are the lessons/courses?
All our lessons are for 30 minutes. Our termly swimming courses, with one lesson per week, are the same length as the school term so they fit neatly around children's holidays.
How do we pay for a swimming lesson?
Payment can be made by debit/credit card or cash. This can take place over the phone or on poolside.
Are there discounts for two or more children from the same family?
Parents enrolling their children will receive the 3rd sibling half price and the 4th free.
What happens if I miss the payment date?
If you miss the date, please contact us as soon as possible. After the pay by date, we open the bookings to other customers. If your space is still available, you just need to pay. If your space has gone, we will try to find you a suitable alternative. However, as we cannot guarantee that we will be able to find you a suitable class, so please make sure you pay on time.
What happens if my child is sick or misses a lesson?
We do not offer refunds. Additionally, due to our high volume of customers, we are often unable offer catch-up lessons. If the illness/injury is long term, please contact the office to discuss the matter further and we will try to be accommodating where possible. If your child suffers from and gastric illnesses, please be aware that it is recommended your child does not swim for five (5) days.
Do I have to stay on site while my child is having their lesson?
Yes. All children should be accompanied by a parent / carer, who must stay at the venue for the duration of the lesson.
What if my child has never been in the water before?
All our teachers are experienced with dealing with nervous children and they will know how to deal with difficult situations. They will always try their best to get children in the water and make them feel comfortable.
What if the lesson time is no longer suitable?
If you can’t make the lesson time, please call us as soon as possible and we can then try to move your child if there is space available for a time that is suitable for you.
Who are your swimming teachers?
All of our teachers and assistants are STA Level 1 & 2 qualified and have DBS checks.
Am I able to watch the lessons?
Yes, you are able to watch either from the benches on poolside or from the gallery that looks over the entire pool on the top floor. Please note - there is a strict ban of any photography/filming at any of the pools.
When will my child be able to swim, once they start swimming lessons with your swim school?
Every child is different in the way they develop through their swimming experience. Some children may go through the stages at a rapid pace whilst others may take a little longer. By the end of the course, however, your child would have improved in a certain aspect of their swimming technique, whether it be water confidence or finally mastering their front crawl breathing technique,
What should I do if an emergency happens at the Swimming Centre?
In case of an emergency, please stay calm and follow the guidance of our staff.
Who should I tell if my child has a medical information or if my child's medical information changes?
Parents should advise our staff at the time of booking, if their child has a medical condition.
Children who need access to an inhaler should take them on poolside and give them to their teacher for the duration of the lesson.
If at any time a swimmer’s medical condition changes, you must inform us as soon as possible; either by phoning the office or informing the pool supervisor.
Where can my children get ready for their swimming lessons?
Please ensure that your child uses the changing rooms to get changed in and NOT ON POOLSIDE.
Any child of 8 years and over should get changed in their own gender changing rooms. Staff will ask children who appear 8 years or older to comply with this request. Any child under the age of 8 must get changed in their parent/carer gender changing room.
I think I might have left something at the swimming pool, do you have a lost property basket?
Please note that all items left on the premises are left entirely at the owner's risk. We cannot be held responsible for any lost or damaged items.
The premises are checked by Brighton Swimming School staff at the end of every swimming session and general items found are kept in a lost property room. In case of a lost valuable please contact the office.
All items are kept for the duration of the term they are found in. At the end of the term, if not claimed, items will either be donated to charity shops or thrown away.
What about swimming in the colder months?
Swimming is a skill that must be learned and practiced all year round. Our pools are heated to make swimming comfortable all year round. Children tend to forget new skills taught and newfound water confidence will disappear without continual practice, to avoid this we recommend a year-round approach.
My child has plateaued.
It is a normal part of learning to plateau and to not see significant improvements for some part of your child's swimming learning career. These plateaus are usually followed by periods of intense skill acquisition, where the child swims out of their skin, so it is a case of ebbs and flows. Don't pressure your child at this stage, remain calm and happy and keep coming to your regular lesson, it will soon pass. If you are concerned about the plateau, speak to your Childs pool deck supervisor and make a plan of action together
Please give the office a call on 01273 434400 if you have any other questions.
You will need to book a place before you can join, lessons must be paid for in advance to guarantee your place.
Is parking available?
Parking onsite is very limited; parking onsite is allowed after 5pm weekdays and all day on Saturday and Sunday up the entrance road to the centre. Alternatively, there is plenty of on street parking available close by. Free parking can be found on Wilsons Avenue, a 5–10-minute walk from the centre.
What do I need to bring to lessons?
Swim wear and a towel. All swimmers must wear hats, these can be bought on poolside for £5.00 and goggles can be worn if they wish.
How many in a swimming class?
We have up to 9 swimmers in a class with a 3:1 teacher to student ratio up to Goldfish 1/2 level.
Are the teachers in the water?
Yes, for classes up to Goldfish 1/2 level there are teachers/ assistants in the water with them.
How long are the lessons/courses?
All our lessons are for 30 minutes. Our termly swimming courses, with one lesson per week, are the same length as the school term so they fit neatly around children's holidays.
How do we pay for a swimming lesson?
Payment can be made by debit/credit card or cash. This can take place over the phone or on poolside.
Are there discounts for two or more children from the same family?
Parents enrolling their children will receive the 3rd sibling half price and the 4th free.
What happens if I miss the payment date?
If you miss the date, please contact us as soon as possible. After the pay by date, we open the bookings to other customers. If your space is still available, you just need to pay. If your space has gone, we will try to find you a suitable alternative. However, as we cannot guarantee that we will be able to find you a suitable class, so please make sure you pay on time.
What happens if my child is sick or misses a lesson?
We do not offer refunds. Additionally, due to our high volume of customers, we are often unable offer catch-up lessons. If the illness/injury is long term, please contact the office to discuss the matter further and we will try to be accommodating where possible. If your child suffers from and gastric illnesses, please be aware that it is recommended your child does not swim for five (5) days.
Do I have to stay on site while my child is having their lesson?
Yes. All children should be accompanied by a parent / carer, who must stay at the venue for the duration of the lesson.
What if my child has never been in the water before?
All our teachers are experienced with dealing with nervous children and they will know how to deal with difficult situations. They will always try their best to get children in the water and make them feel comfortable.
What if the lesson time is no longer suitable?
If you can’t make the lesson time, please call us as soon as possible and we can then try to move your child if there is space available for a time that is suitable for you.
Who are your swimming teachers?
All of our teachers and assistants are STA Level 1 & 2 qualified and have DBS checks.
Am I able to watch the lessons?
Yes, you are able to watch either from the benches on poolside or from the gallery that looks over the entire pool on the top floor. Please note - there is a strict ban of any photography/filming at any of the pools.
When will my child be able to swim, once they start swimming lessons with your swim school?
Every child is different in the way they develop through their swimming experience. Some children may go through the stages at a rapid pace whilst others may take a little longer. By the end of the course, however, your child would have improved in a certain aspect of their swimming technique, whether it be water confidence or finally mastering their front crawl breathing technique,
What should I do if an emergency happens at the Swimming Centre?
In case of an emergency, please stay calm and follow the guidance of our staff.
Who should I tell if my child has a medical information or if my child's medical information changes?
Parents should advise our staff at the time of booking, if their child has a medical condition.
Children who need access to an inhaler should take them on poolside and give them to their teacher for the duration of the lesson.
If at any time a swimmer’s medical condition changes, you must inform us as soon as possible; either by phoning the office or informing the pool supervisor.
Where can my children get ready for their swimming lessons?
Please ensure that your child uses the changing rooms to get changed in and NOT ON POOLSIDE.
Any child of 8 years and over should get changed in their own gender changing rooms. Staff will ask children who appear 8 years or older to comply with this request. Any child under the age of 8 must get changed in their parent/carer gender changing room.
I think I might have left something at the swimming pool, do you have a lost property basket?
Please note that all items left on the premises are left entirely at the owner's risk. We cannot be held responsible for any lost or damaged items.
The premises are checked by Brighton Swimming School staff at the end of every swimming session and general items found are kept in a lost property room. In case of a lost valuable please contact the office.
All items are kept for the duration of the term they are found in. At the end of the term, if not claimed, items will either be donated to charity shops or thrown away.
What about swimming in the colder months?
Swimming is a skill that must be learned and practiced all year round. Our pools are heated to make swimming comfortable all year round. Children tend to forget new skills taught and newfound water confidence will disappear without continual practice, to avoid this we recommend a year-round approach.
My child has plateaued.
It is a normal part of learning to plateau and to not see significant improvements for some part of your child's swimming learning career. These plateaus are usually followed by periods of intense skill acquisition, where the child swims out of their skin, so it is a case of ebbs and flows. Don't pressure your child at this stage, remain calm and happy and keep coming to your regular lesson, it will soon pass. If you are concerned about the plateau, speak to your Childs pool deck supervisor and make a plan of action together
Please give the office a call on 01273 434400 if you have any other questions.
Parking Restrictions at Brighton Swimming Centre
Parking is permitted on-site for swimming lessons from 5pm onwards weekdays and all day Saturday and Sunday – however this can be limited and we would advise parking on nearby streets first. Please be aware you park at your own risk, we can’t be liable for any damage or theft. Parking is also allowed on the entrance road leading up to the swimming pool next to Brighton College Nursery on the below days: Monday through to Friday: after 5pm, Saturday and Sunday: all day, school holidays.
If you can’t find a space in either of these facilities, there is on-street parking. There is also Wilsons avenue in Whitehawk that is free, which is about a 10 minute walk to the centre.
Alternatively Local bus services stop outside the front, rear and side of the hospital (routes 1, 1A, 7, 14B, 14C, 37, 37B, 47, 52).Bus times can be obtained from Brighton and Hove Bus Company on 01273 886200.
If you can’t find a space in either of these facilities, there is on-street parking. There is also Wilsons avenue in Whitehawk that is free, which is about a 10 minute walk to the centre.
Alternatively Local bus services stop outside the front, rear and side of the hospital (routes 1, 1A, 7, 14B, 14C, 37, 37B, 47, 52).Bus times can be obtained from Brighton and Hove Bus Company on 01273 886200.
Brighton Swimming School Complaints Policy
Informal Process
We understand that most customers who are dissatisfied will want a problem to be addressed as quickly as possible; therefore an informal approach is maybe more appropriate. The informal approach aims to resolve the concern quickly and provide a solution as swiftly as possible. This would be dealt with on poolside with the supervisor and the Office informed of the outcome. If a concern cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
Formal Process
If you are in anyway dissatisfied with the service provided please put your complaint in writing to enable us to fully address the issue/ Issues you would like to raise. Please email your complaints to: [email protected] or via the post to Administration Department , Brighton swimming school; Brighton Swimming Centre; Eastern Road; Brighton; BN2 5JJ. When submitting a complaint, the complaint must provide the following:
Brighton Swimming School will only deal with complaints from the complainant; Brighton Swimming School cannot deal with third party complaints.
Receipt of Complaint:
Brighton Swimming School will acknowledge the complaint in writing within seven working days of receipt, record details and begin investigations into the cause of dissatisfaction. A response, inclusive of explanation and resolution will be provided within twenty-five working days of initial complaint acknowledgement. To ensure a fair and thorough investigation, the duration will depend on the nature and severity of the complaint received.
We understand that most customers who are dissatisfied will want a problem to be addressed as quickly as possible; therefore an informal approach is maybe more appropriate. The informal approach aims to resolve the concern quickly and provide a solution as swiftly as possible. This would be dealt with on poolside with the supervisor and the Office informed of the outcome. If a concern cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
Formal Process
If you are in anyway dissatisfied with the service provided please put your complaint in writing to enable us to fully address the issue/ Issues you would like to raise. Please email your complaints to: [email protected] or via the post to Administration Department , Brighton swimming school; Brighton Swimming Centre; Eastern Road; Brighton; BN2 5JJ. When submitting a complaint, the complaint must provide the following:
- Name, address and contact information
- Childs/children’s class details/time and day
- Full details of the complaint (i.e. the cause of dissatisfaction with operations, actions or behaviour)
- All supporting information (i.e. relevant documents, dates, locations, any witnesses)
- Details of any previous attempts to resolve the identified dissatisfaction.
- What action or response you seek to resolve the dissatisfaction.
Brighton Swimming School will only deal with complaints from the complainant; Brighton Swimming School cannot deal with third party complaints.
Receipt of Complaint:
Brighton Swimming School will acknowledge the complaint in writing within seven working days of receipt, record details and begin investigations into the cause of dissatisfaction. A response, inclusive of explanation and resolution will be provided within twenty-five working days of initial complaint acknowledgement. To ensure a fair and thorough investigation, the duration will depend on the nature and severity of the complaint received.
Brighton Swimming School Classes
About Brighton Swimming School Classes
- We have a maximum of 9 children each class to ensure full teacher benefit
- For classes of Goldfish 2 standard and below, we aim to have a 1:3 ratio of Teachers and Assistant Teachers to swimmers
- All non- swimmers classes are required to wear armbands/or an armband whilst resting at the side waiting to swim, they may also be used during the warm up/down and game.
- All our staff DBS checked are Swim England/ASA/STA qualified, with qualified lifeguards ensuring safety at pools.
- Our non-swimmers classes are usually taught out of their depth using armbands.
- We supply floats and all equipment used in their lessons, except floatie jackets and costumes.
- Swimmers are required to wear a hat (this can be purchased on-site shop or you can bring your own).
- Each session has a supervisor with whom you can discuss any aspect of your child's swimming lesson.
1:1/2:1
Suitable for: Children aged 3 and above
Class aims/description: To work on specific skills and strokes on a 1:1/2:1 basis. These are ideal to meet an individual swimming needs.
Class information: For 2:1's you are required to find both children/adults for the lessons. We recommend children to be of a similar ability for the 2:1's.
Timetable: Our 1:1 and 2:1 lessons are run every half an hour on:
Mondays 15:10-19:10
Tuesdays 15:45-19:10
Wednesdays 15:45-17:25
Thursdays 15:10-19:10
Fridays 15:10- 19:45
Saturdays 08:00 -09:05 & 12:05-18:00
Sundays 08:00- 17:20.
Suitable for: Children aged 3 and above
Class aims/description: To work on specific skills and strokes on a 1:1/2:1 basis. These are ideal to meet an individual swimming needs.
Class information: For 2:1's you are required to find both children/adults for the lessons. We recommend children to be of a similar ability for the 2:1's.
Timetable: Our 1:1 and 2:1 lessons are run every half an hour on:
Mondays 15:10-19:10
Tuesdays 15:45-19:10
Wednesdays 15:45-17:25
Thursdays 15:10-19:10
Fridays 15:10- 19:45
Saturdays 08:00 -09:05 & 12:05-18:00
Sundays 08:00- 17:20.
Stanley Seals 1/2, 3/4, 5/7
Stanley Seals 1/2 is suitable for: Children age 3-5 who are new to swimming, lack confidence, or use full floatation aids.
Class aims/description: To build water confidence and introduce basic swimming skills through friendly and fun-based lessons.
Class information: Flotation aids i.e. armbands/floaty jackets are required to be worn during these lessons.
We have a 1:3 ratio of teacher to child in this class with a maximum of 9 children in each class. Classes are taught out of depth.
Parents are not required to enter the water in these lessons.
Timetable: Our Stanley Seals group is run on:
Mondays 15:45-16:15 Stanley Seals 1/2 & Stanley Seals 3/4
Thursdays 15:45-16:15 Stanley Seals 1/2 & 16:55-17:25 Stanley Seal 3/4
Fridays 15:45-16:15 Stanley Seals 1/2
Saturdays 09:45 -10:15, 10:20 - 10:50, 11:30 - 12:00 Stanley Seals 1/2
Saturdays 09:10 - 09:40, 10:20 - 10:50, 11:30 - 12:00 Stanley Seals 3/4
Saturdays 10:55 - 11:25 Stanley Seals 5/7
Sundays 09:10 - 09:40 Stanley Seals 1/2
Sundays 08:00 - 08:30 & 14:30-15:00 Stanley Seals 3/4
Octopus 1
Suitable for: Children age 5+ who are new to swimming, lack confidence, or use full floatation aids.
Class aims/description: To build water confidence and introduce basic swimming skills through friendly and fun-based lessons.
Class information: Flotation aids i.e. armbands/floaty jackets are required to be worn during these lessons.
We have a 1:3 ratio of teacher to child in this class with a maximum of 9 children in each class. Classes are taught out of depth.
Parents are not required to enter the water in these lessons.
Timetable: Our Octopus 1 group is run on:
Mondays 16:55-17:25
Thursdays 16:20-16:50
Saturdays 09:10-09:40, 10:20-10:50, 10:55-11:25 & 12:05-12:35
Sundays 09:45 - 10:15
Octopus 2/3
Suitable for: Children age 5+ who are confident in the water and are able to swim with reduced floatation aids.
Class aims/description: To continue to build water confidence and work on swimming skills with reduced flotation eventually leading to swimming without any assistance.
Class information: Flotation aids i.e. armbands/floaty jackets are required to be worn during these lessons.
We have a 1:3 ratio of teacher to child in this class with a maximum of 9 children in each class. Classes are taught out of depth.
Parents are not required to enter the water in these lessons.
Timetable: Our Octopus 2/3 group is run on:
Mondays 16:20-16:50
Thursdays 16:55-17:25
Fridays 16:20-16:50
Saturdays 09:10-09:40, 09:45-10:15, 10:20-10:50, 10:55-11:25, 11:30-12:00 & 12:40-13:10
Sundays 11:30-12:00 & 13:15-13:45 & 16:15-16:45.
Goldfish 1/2
Suitable for: Children who are able to swim 10m unaided on their front and back.
Class aims/description: To continue to work on/developing aquatic skills. Emphasis on learning/fine tuning both front crawl and backstroke technique. The introduction of breaststroke is also brought in at this stage.
Class information: We have a 1:3 ratio of teacher to child in this class with a maximum of 9 children in each class. Classes are taught out of depth.
Timetable: Our Goldfish 1/2 group is run on:
Mondays 17:30-18:00
Thursdays 17:30-18:00
Saturdays 09:10-09:40, 09:45-10:15, 10:20-10:50, 10:55-11:25, 11:30-12:00 & 13:15-13:45
Sundays 14:30-15:00 & 16:50-17:20.
Suitable for: Children who are able to swim 10m unaided on their front and back.
Class aims/description: To continue to work on/developing aquatic skills. Emphasis on learning/fine tuning both front crawl and backstroke technique. The introduction of breaststroke is also brought in at this stage.
Class information: We have a 1:3 ratio of teacher to child in this class with a maximum of 9 children in each class. Classes are taught out of depth.
Timetable: Our Goldfish 1/2 group is run on:
Mondays 17:30-18:00
Thursdays 17:30-18:00
Saturdays 09:10-09:40, 09:45-10:15, 10:20-10:50, 10:55-11:25, 11:30-12:00 & 13:15-13:45
Sundays 14:30-15:00 & 16:50-17:20.
Goldfish 3
Suitable for: Children who are able to swim 20m unaided on their front and back with their arms clearing the water. Swimmers should also be able to fully submerge underwater in a controlled way have a basic understanding of sculling/treading water.
Class aims/description: To continue to work on/developing aquatic skills. Emphasis is on continuing to fine tune front crawl and backstroke as well as working on breaststroke technique.
Class information: A maximum of 9 children in each class. Classes are swam over lengths (20m), with the teacher out of the water.
Timetable: Our Goldfish 3 group is run on:
Mondays 18:05 - 18:35
Thursdays 18:40 - 19:10
Fridays 16:55-17:25 & 17:30-18:00 & 18:05-18:35
Saturdays 09:45-10:15
Sundays 13:15-13:45
Angelfish 1 & 2/3
Suitable for: Children who can swim 40m continuously on their front/back in good style and a basic understanding of breaststroke
Class information: Maximum of 9 children in a class
Timetable: Our Angelfish group is run on:
Mondays 18:40 - 19:10 Angelfish 1
Fridays 16:55-17:25 Angelfish 1 & 18:05-18:35 Angelfish 2/3 & 18:40 - 19:10 Angelfish 2/3
Sundays 15:05-15:35 & 16:15-16:45
Shark 1/2
Suitable for: Children who can swim 100m continuously on their front crawl, backstroke and breaststroke with good technique.
Class information: Maximum of 9 children in a class.
Timetable: Our Shark 1/2 group is run on:
Friday 17:30-18:00
Shark 3
Suitable for: Children who can swim 200m continuously on their front crawl, backstroke and breaststroke with good technique. Have a basic understanding of butterfly
Class information: Maximum of 9 children in a class.
Timetable: Our Shark 3 group is run on:
Fridays 18:40-19:10
Suitable for: Children who can swim 40m continuously on their front/back in good style and a basic understanding of breaststroke
Class information: Maximum of 9 children in a class
Timetable: Our Angelfish group is run on:
Mondays 18:40 - 19:10 Angelfish 1
Fridays 16:55-17:25 Angelfish 1 & 18:05-18:35 Angelfish 2/3 & 18:40 - 19:10 Angelfish 2/3
Sundays 15:05-15:35 & 16:15-16:45
Shark 1/2
Suitable for: Children who can swim 100m continuously on their front crawl, backstroke and breaststroke with good technique.
Class information: Maximum of 9 children in a class.
Timetable: Our Shark 1/2 group is run on:
Friday 17:30-18:00
Shark 3
Suitable for: Children who can swim 200m continuously on their front crawl, backstroke and breaststroke with good technique. Have a basic understanding of butterfly
Class information: Maximum of 9 children in a class.
Timetable: Our Shark 3 group is run on:
Fridays 18:40-19:10
Starfish are Parent and Child classes for children between the ages of 1 and 3.
Suitable for: Children age between 1 and 3
Class Description: To introduce children and adults into the swimming environment through songs, games and activities.
Class Aims: To understand the foundations of swimming through fun activities allowing your child to build on their water confidence.
Timetable: Our Starfish group is run on:
Mondays 15:10 - 15:40
Thursdays 15:10-15:40
Saturdays 10:20 - 10:50 (for under 2's)
Saturdays 10:55-11:25 (for over 2's).
Suitable for: Children age between 1 and 3
Class Description: To introduce children and adults into the swimming environment through songs, games and activities.
Class Aims: To understand the foundations of swimming through fun activities allowing your child to build on their water confidence.
Timetable: Our Starfish group is run on:
Mondays 15:10 - 15:40
Thursdays 15:10-15:40
Saturdays 10:20 - 10:50 (for under 2's)
Saturdays 10:55-11:25 (for over 2's).
Rookie Lifeguard
Suitable for: Children who can swim 200 meters on their front and back and are looking to learn basic skills and knowledge in both water safety and lifesaving
Class Aims/Description: Rookie Lifeguard is for swimmers to explore water safety and learn special lifesaving skills. A great alternative class for those at Shark 1/2 level and above.
Class Information: Maximum of 9 children per class.
Timetable: Currently Unavailable
Suitable for: Children who can swim 200 meters on their front and back and are looking to learn basic skills and knowledge in both water safety and lifesaving
Class Aims/Description: Rookie Lifeguard is for swimmers to explore water safety and learn special lifesaving skills. A great alternative class for those at Shark 1/2 level and above.
Class Information: Maximum of 9 children per class.
Timetable: Currently Unavailable